Some Common Questions
Frequently Asked Questions
The National Disability Insurance Scheme (NDIS) provides funding to eligible Australians with disabilities to access supports that improve independence, daily living, and community participation. Participants receive an individual plan and can choose providers that best suit their needs and goals.
NDIS funding can cover a wide range of supports including personal care, community access, transport, household tasks, and capacity-building services. At Edel Support Services, we focus on flexible, client-centred support tailored to your lifestyle and goals.
Yes — one of the key benefits of the NDIS is choice and control. You can choose who supports you and how that support is delivered. At Edel Support Services, we prioritise consistency, meaning you won’t have to deal with constantly changing staff.
We provide support across the Perth metropolitan area, including surrounding suburbs. If you’re unsure whether we can reach you, simply contact us and we’ll do our best to accommodate your location.
We focus on building genuine, long-term relationships with our clients. Unlike larger providers, we minimise staff rotation and ensure reliable, consistent support. Our approach is personal, compassionate, and tailored — not one-size-fits-all.
You must be an approved NDIS participant to access funded supports. However, we’re happy to guide you through the process or answer any questions if you’re new to the NDIS.
Yes, Edel Support Services works with both self-managed and plan-managed participants, offering flexible arrangements to suit your preferences and budget.
Our support workers are experienced, fully screened, and trained in areas such as first aid, manual handling, and participant-centred care. More importantly, we carefully select staff based on compassion, reliability, and the ability to build strong connections.
Getting started is simple. You can contact us via email or phone, and we’ll arrange an initial conversation to understand your needs and goals. From there, we create a support plan that works for you.
Absolutely. We understand that every participant is different. At Edel Support Services, we offer flexible scheduling and personalised support plans that adapt to your lifestyle — whether you need a few hours a week or more intensive daily support.