Consent & Confidentiality Policy
Edel Support
1. Purpose
To ensure personal and sensitive information is handled lawfully and respectfully.
2. Consent
We will obtain consent before:
Collecting personal or health information
Sharing information with third parties
Providing services
Consent may be:
Written
Verbal (documented)
Clients may withdraw consent at any time.
3. Confidentiality
We will:
Keep all client information confidential
Only share information when necessary for service delivery or required by law
4. Exceptions
Information may be disclosed if:
There is a serious risk to safety
Required by law
Authorised by the client
5. Storage & Security
We take reasonable steps to:
Protect data from misuse or loss
Store records securely (digital or physical)
6. Access
Clients may request access to their information at any time.